To win the hearts of your clients, you need to win the hearts of your employees first. In my 25 years of experience, I have seen companies treating their clients as a god, but their employees as slaves. For such companies, it merely takes 24 hours to replace an employee. But is that the right practice to follow?
I have come across mostly people who are like “I know it all” attitude. They feel if you use the startup tag on your chest, you get attention. Attention from government, your peers and obviously from investors. Cheap thrills.
Before transformation of your company from a Traditional to Digital, make sure your Chief Marketing Officer is digitally transformed first. Let’s be real. Most CMOs are old. They are from the old school of thought. They don’t understand digital completely. They lack clarity.So they play safe.
When was the last time you had the hospital around the corner call you up? To tell you about their “admit one patient and get breakfast free” offers? Or when was the last time your family doctor told you about how his prescribed medicines are better than the other doctors in the area? Do they call and follow up on you showing up for your appointment? On the contrary, they make you wait for your appointments.
Which was the last blog of ours that you read? Maybe this is your first. I hope not. But if you take a glance through our past work. And think “sarcasm is strong with this one”. I would not blame you. After all, sarcasm is the new black. Kidding. It’s who we are. It’s our brand tonality. In other words, we keep it real. That’s going to either make you like us. Or it’s going to make sure your frustration is evident in the comment sections.