Fried Chicken Day - 6th July

Gone are the days when companies had an upper hand in controlling their own image and communication.

The Internet 🌐 has now put the customers in the driving seat.

@garyvee says, "Social media exposed us."

Today, you can't fool around your customers selling them whatever you want. If you’re trying that, make no mistake: your customers have the power to take your brand down using #socialmedia.

A recent @hubspot study says that 42% of Companies Don’t Listen to their Customers. Astonishing 😳 ! --> https://bit.ly/2Zf5ZnJ

Companies of the world, BEWARE! Any negative reviews and comments on the social media are going to give you a hard time.

Another #hubspot study shows that 2019 is the year of "Reviews & Social Proofs' 👂when it comes to people researching something online.

The better your customer feedback, the more you grow.

So start caring for your customers or you take the knife!

👉🏻 To learn how to DEAL WITH NEGATIVE REVIEWS, check https://neilpatel.com/…/how-to-get-more-online-reviews-and…/

#thedigitalfellow #friedchickenday #kfc @kfc #businessconsulting#customerdelight