With the increasing competition in the digital market, it is essential for businesses to identify their buyers’ pain and frustration points.
However, according to a report by Accenture, 90% of Indian digital marketers don’t know how to do this.
In this article, we will discuss how you can use buyer persona mapping to identify these points. We will also showcase a few tools that can help you with this task.
What are buyer pain and frustration?
Buyer pain and frustration are the two main factors that influence buying decisions.
When buyers experience pain or frustration, it can interfere with their ability to make rational decisions. This is because they may be focused on solving the problem that caused the pain or frustration, rather than considering other options.
Buyers often try to resolve buyer pain and frustration in one of three ways:
- By changing their behavior
- By seeking information or support, or
- By bargaining for a better deal.
Behavioral changes can include altering how you spend your time, trying a different product or service, or searching for alternative solutions online. Information and support can come from friends, family members, experts, or online resources. Bargaining for a better deal usually involves trying to negotiate a lower price or receiving concessions on features that you want in the product.
Buyer pain and frustration can be a challenge to address, but it’s important to stay focused on your goals. By taking the time to understand your buyer's pain and frustration, you can help them resolve it in the best way possible.
Identifying buyer's pain and frustration
Many Indian digital marketers don’t know how to identify buyers’ pain and frustration. This can lead to ineffective marketing campaigns.
- One way to identify buyers’ pain is by looking at their buying funnel. This is the sequence of steps that buyers take to purchase a product or service. You can also look at the stages of buyer motivation, which are: need, want, intent, and action.
- Once you know what buyers are feeling, you can find ways to address their pain and frustration. One way is to create content that addresses those issues. This will help you convert more leads into customers.
- Another way to address buyers’ pain and frustration is to offer solutions. This can involve providing solutions to problems that buyers are facing or providing insights into how you can help them solve their challenges.
- If you want to learn more about identifying buyers’ pain and frustration, read our blogs on Digital content blueprint.
Understanding customer needs and desires
One of the most important steps any digital marketer can take is identifying buyer pain and frustration. This can help you identify the areas where your customers are struggling and figure out a solution.
Once you know what buyers are experiencing, it’s easy to find solutions. You can develop new products or services to address these issues, or you can improve existing ones. By understanding buyers’ needs, you can create a more satisfying experience for them and keep them coming back to your website.
If you want to take your online marketing to the next level, start by identifying buyer pain and frustration.
What are the implications of not identifying buyers' pain and frustration?
If a marketer fails to identify buyers’ pain and frustration, it can have serious implications for their marketing strategy. Not understanding these key factors can lead to ineffective marketing campaigns that ultimately frustrate and drive away customers.
One of the biggest implications of not identifying pain and frustration is that it can hamper the marketer’s ability to understand customer needs. Without understanding what problems the customer is experiencing, it becomes difficult to create solutions that meet their needs. Additionally, campaigns that focus on solving customer frustrations without understanding their underlying pain may be ineffective.
It’s also important to consider the psychological effects of not identifying pain and frustration. Not recognizing these factors can lead to disillusionment among customers, which can damage relationships and impact future sales. Consequently, it’s crucial for marketers to pay attention to the signals that indicate buyers are experiencing pain and frustration.
If you’re struggling to identify pain and frustration in your customers, it may be helpful to consult with a marketing consultant. They can help you understand the signals that indicate a problem and offer suggestions for addressing it.
So if you’re unsure about what kind of consulting firm that can guide you through data-driven marketing is best for you, take some time to reach out to us . We can help your organization transform digitally step by step in 18- 20 months' time with outcomes-based Performance.
Our deep-dive knowledge & experience in digital across 75+ industries will help you avoid the common problems that come along with your Digital Transformation Bottlenecks / Hurdles.